Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment. 
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

• If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
• We will send you the tracking information within 24 hours to the email address you provided when checking out.  
• We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
• Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
• Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
• We do not offer Cash On Delivery.  
• A phone number is required by the freight company so a delivery appointment can be made.  
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
• A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

• Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
• As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
• To avoid a delay in receiving your order from customs, consider the following:
• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.
• We will deduct all additional fees resulting from refused international shipments from your refund.
• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
• If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
• We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
• If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@elecricbikesforall.com

Damages:

• Please inspect the packaging of your items when they arrive.
• If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
• If your item(s) do arrive damaged, please send photos to support@elecricbikesforall.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

• All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
• If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
• If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

• From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.

Important: Freight LTL Shipment

1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item.
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered.
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

• Carton damage requires visual inspection of contents of the unit.
• Electricbikesforall.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electricbikesforall.com immediately.
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

• Refuse shipment
• Sign carrier paperwork: “Carton damaged and refused”
• Notify Electricbikesforall.com immediately.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikesforall.com

Related Information

Please also refer to our policies on Damage & Return and Warranty.

If you have questions or concerns on shipping and delivery (or any other) issues, feel free to contact us at 877-GR8TBIKE [877-478-2453] or support@electricbikesforall.com. We are happy to help :)

Electric Bikes For All is privileged to work with the best manufacturers and suppliers in the industry and we are their authorized dealer. They all stand behind their warranty and refund policies.

Each brand has its own individual and specific warranty and refund policy. These are listed below with links. Please read and understand  the policy as it relates to your specific purchase before you place your order.

While we are bound to uphold the brand’s warranty policy, we want you to know and be assured that should you have any kind of warranty problem with your e-bike, we are here to help.

If you have any problems with your product, please email us at support@electricbikesforall.com. While the supplier/manufacturer handles all warranty support and you need to resolve your warranty claim direct with the supplier/manufacturer, we will nonetheless help you file your warranty claim. 

 BESV | Ecotric | Emojo | EV Rider Warranty | EV Rider Return | Hollandia | Joulvert | Lombardo | Micargi | MotoTec | Nakto  | PFIFF

110% Price Match Guarantee

Our sincere aim is to ensure that you get the absolute lowest online price for your e-bike purchase. We also guarantee that you get it  - with a 10% bonus discount on top!

If, within 30 days of your purchase date, you find an online store that offers the same item that you purchased at a lower price, we will refund to you 110% of the difference.

To request your price match refund, simply e-mail to us a link to the same product on our competitors website.

There are some restrictions on our 110% Price Guarantee:

• Competitor promotions such as rebates, "buy one, get one free" offers, volume discounts, coupons, customer rebates, inventory liquidation, "Closeout Sale," "going out of business," "free offer," "CyberMonday," ”Black Friday,” "Deal of the Day" are not eligible.
• The competitor must be an online store with no brick and mortar retail location
• The online store must not be a discounter or auction website, like eBay, Overstock, Walmart, Amazon, etc.
• The item must be in stock on the competitor's website
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee is on the item price only. It excludes shipping charges and sales tax
• The competitor must comply with manufacturer MAP (minimum advertised pricing).
• *Please Note: Due to Industry-Wide End Of Year Closeouts, this Price Match Guarantee is not applicable during the holiday season from November 15th - January 3rd.

Here is a summary of why you should buy your e-bike from Electric Bikes For All.

We are e-bike specialists and authorized dealers for our nationwide network of suppliers and ship directly from their warehouses. This eliminates the cost of maintaining and staffing a brick and mortar store, and allows us to pass the savings on to you.

Plus:

• We offer the most trusted brands of e-bike.
• We offer the best prices with a 110% Price Match Guarantee
• You pay Zero Taxes (except for California)
• You get Free Fast Shipping in the Continental US.
• You get Free Professional Assembly at your local bike shop, if you need it
• You get Financing through PayPal Credit & Klarna. 
• Your checkout is PCI compliant 128-bit secure
• You get Free one-year Roadside Assistance
• You enjoy great customer service, including phone, chat and email support
• You get a Free Electric Bike Buyer’s Guide 
• You get Manufacturer’s Warranty Support
• You enjoy easy returns, if you need it
• Giving back: your purchase helps give practical support to disadvantaged communities in developing countries through World Bicycle Relief & Buffalo Bicycles 

Buying an electric bike is a big decision. And we are here to make sure you make the right decision for you. If you have questions, call us at 877-478-2453, or start a chat at the bottom right of the page, or email us at support@electricbikesforall.com. Don’t hesitate. We are here to help.

ZERO PERCENT E-BIKE FINANCING

If you are seriously considering an e-bike but don't have the cash to pay for it outright, you need to ask yourself if financing makes sense.

Why Finance?

Although there are interest-free options, financing costs money. So you have to ask yourself two questions.

1. Are there financial offsets that make sense?
2. Are there other benefits to me that make it worthwhile?

As to the first question, you will likely save money by not driving your car so much, especially if you are a regular commuter. You will save on gas, parking fees, traffic tickets, tolls, etc, to say nothing of stress. In fact there are people who have even been able to get rid of one of their cars once they got their e-bike.

As to the second question, there are the benefits in the areas of health, fitness and fun that can justify the financing cost. But only you can be the judge of that.

Ride Now, Pay Later

We offer two great financing options for the purchase of your e-bike through partnerships with both PayPal Credit and Affirm. Everybody knows PayPal. Affirm, although not as well known, was launched in 2012 by one of the co-founders of PayPal and is now a widely used payment platform and offering somewhat different terms than PayPal..

Financing Option 1: PayPal Credit – No money down, no payments and no interest when paid in full within 6 months.

Financing Option 2: Klarna – no money down, 0% for 6 or 12 months or longer term with interest.